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Do you have questions about Genzõ, our services or do you want to request a demonstration? We are happy to tell you more!

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acquainted

Address
Rotterdam Science Tower
Marconistraat 16 (Floor 9)
3029 AK, Rotterdam - The Netherlands

Contact details
Phone: +31(0)10 316 77 00
E-mail: info@1minute.com
Website: www.1minute.com

      I agree with the Privacy Statement

    Genzõ asks for permission to access my microphone and camera, is that necessary?

    Yes, if you want to make video calls, it is necessary that audio and video are available. If you just don't want to chat.

    What to do if there is no network connection?

    Make sure the MiFi box is turned on, check that it is sufficiently charged and that it is within 1 meter of the Smart Glasses. If so, go to Wi-Fi settings on the Smart Glasses. Check whether Wifi is on. Check the network name (as stated on the WiFi box) and restart the Smart Glasses.

    What to do if I receive the OTA update notification on the Smart Glasses?

    A new software update is available for the Smart Glasses. This update must be downloaded and installed. Select “Update Now” and follow the steps on the screen. After this, the Smart Glasses are ready for use.

    How do I know that there is encryption?

    You will not notice the encryption in practice. Security should not come at the expense of ease of use. The video streams, audio streams, messages and stored documents are all encrypted.

    Where are the media files?

    The created media files (photo, video, audio and notes) are encrypted and stored on a secure server subject to European legislation. The files can be found in Genzõ at the patient / client concerned.

    No answer to your question? Contact us via the details below or send a message via the support form.

    Address
    Rotterdam Science Tower
    Marconistraat 16 (Floor 9)
    3029 AK, Rotterdam - The Netherlands

    Contact details
    Phone: +31(0)10 316 77 00
    E-mail: support@1minute.com
    Website: www.1minute.com

        I agree with the Privacy Statement

      Request a demo
      We are happy to give a no-obligation (online) demonstration. Fill in the contact form below:

          I agree with the Privacy Statement

        Contact

        Location

        Visit us in the Rotterdam Science Tower at 9e floor.

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